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 We are now able to provide IT support to clients using LogMeIn.com
First you need to visit the LogMeIn website and create a LogMeIn (Free) account using your e-mail address and a password that you can give to CNS over the phone to allow access to your computer.
Follow the web site instructions to Add your computer
If you wish to have additional computers available for remote support then login to your LogMeIn account and select the Add Computer link to install the utility onto those computers too.
This is secure and easy way of allowing us to gain access to your PC and give you remote support by taking over your PC screen.
Charges associated with Remote Support are as follows:
- Standard hourly rates are charge for customers that do not have an on going support agreement.
- Those people with Monthly Support agreements will be entitiled to 2hrs of Remote or Telephone support per month (and remote support will only be used if the problem is felt to be fixable remotely).
Please note, all remote support is designed to enable quick resolutions to small problems or help evaluate a problem. If a problem is expected to take a long time to resolve, then a site visit will need to be arranged.
Vista PC’s
Please click on this link to download a Vista compatible LogMeIn installer
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