CNS Support No Comments

Adding an e-mail account onto an Android device

These are the general steps for adding a MS Exchange e-mail account onto an Android device if you have your own server.

(in this case Android version lolipop)

Click on to email
Click ‘+’ to Add an account then enter the sign in details
Type in your email address and password
Click Next
Select the type of account POP3, IMAP and Microsoft exchange(active sync)

  • Select Microsoft exchange if you have a server

The device may respond “unable to Connect”

Then click Next
Enter the email address again
Enter Domain\username
An example would be

  • cambridgenetworksolutions\hugh

Enter the password you use to log on to the network/PC
Enter the exchange server details
We can advise you on these details

  • Eg. Mx.domainname.com
  • or enter your Broadband IP address

Click next

Click continue when asked about security issues

Your email account should now be set up

 

 

If you need further help configuring your handset please contact your mobile service provider

CNS Support No Comments

Adding a MS Exchange e-mail account onto an iPhone

These are the general steps for adding an email account onto an iPhone for someone having their own server and MS Exchange.

(in this case iOS 7 onwards)

Click on the Settings icon
Select ‘Mail, Contacts and Calendars’
Select ‘Add Account’ to add new account
Select ‘Exchange’

Type in your email address and password and a name for the account e.g. Work e-mail or leave as My Exchange account
Click Next

If a dialog box appears ‘Cannot Verify Server Identity’ , simply click ‘Continue’

On the next page enter

  • Server   –    this is the external/broadband IP address or webmail URL which we can advise you on
  • Username  – this is your network/pc login userid

Then click Next

Verifies then Click next again + Continue if a dialog box appears

Select what options you wish to syncronise with the phone, we suggest

  • Mail
  • Contacts
  • Calendars

This way any of the above will be updated with your office MS Outlook details

Finally click Save

Your email account should now be set up

Please note , if you get an option to leave Contacts on your iphone or Delete… please ensure you select Leave on iPhone

If you need further help configuring your handset please contact your mobile service provider